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The patient engagement index
Ratings of medical services, hospitals and even dental services have existed for some time, courtesy of web-based agencies such as Yelp and more formal government surveys which focus on treatment...
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Listen to your community
In my community, the press has reported about a difficult situation for many dental practices. Seems there is an over-supply and an under-demand for these services. Of course, readers of this blog will...
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Making your referrals easy – go digital
Many dental offices now display a discrete sign in the waiting room or at reception which encourages patients to refer their dentist to friends and family. A new study released by the Pew Research...
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Getting in front of your community
Many dentists I speak with are eager to reach out to their community about new services and about their own specialness. This can be complicated and expensive because your community now learns...
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To get a peek at how healthcare is changing, take a look at the US medical practice. Under health care reforms and the need for better management of chronic diseases, American physicians are shifting...
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Communicating with our older patients
About 10,000 America baby boomers will turn 65 today, and for every day for the next 18 years. The aging of the population in Canada and the UK is even more dramatic in relative terms (although not in...
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Anxiety and going to the dentist
“Gone is the comfort that comes from believing they (the middle class) have built some shelter against life’s storms.” So was the conclusion of a recent survey conducted by The Atlantic Magazine in...
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We know what the crowd says about improving dental care
In a recent crowdsourcing of ideas to improve the American healthcare system, The Regenstrief Institute, an informatics and healthcare research foundation affiliated with the Indiana University School...
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Dental pricing in the New Economy
A previous blog described a long-term decline in visits to the American dentist since 2000. Certainly a primary contributor to this trend is a coincident decline in real household incomes for the...
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Are we counseling our older patients?
Counseling the patient on eating habits and smoking are standard procedures for managing adult dental decay. Or at least they should be. A recent Swedish study reports that older patients did not...
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What’s your New Patient routine?
I have been following and contributing to a group discussion on Linked In called “what’s your new patient routine?” And I was impressed with one of the following contributions: “I always go out to the...
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Menopause and dental decay
Surveys of adult patients in the waiting rooms of UK and Ontario dental practices show that almost half are age 50+. That means that 1 in 4 patients are women entering or experiencing menopause. In the...
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Un-retiring and going to the dentist
In 2008, a national research firm reported that the oldest Canadians reduced their visits to the dentist significantly (Chart 1). About 1 in 4 stopped going to the dentist past the age of 70, and fewer...
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